{"id":774,"date":"2024-06-04T13:45:25","date_gmt":"2024-06-04T11:45:25","guid":{"rendered":"https:\/\/tramwaj-wodny.pl\/?page_id=774"},"modified":"2026-09-29T12:47:07","modified_gmt":"2026-09-29T10:47:07","slug":"regulamin","status":"publish","type":"page","link":"https:\/\/tramwaj-wodny.pl\/en\/regulamin\/","title":{"rendered":"Regulamin"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"774\" class=\"elementor elementor-774\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4721e470 elementor-hidden-desktop elementor-hidden-tablet elementor-hidden-mobile e-flex e-con-boxed e-con e-parent\" data-id=\"4721e470\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3733e51 elementor-widget elementor-widget-html\" data-id=\"3733e51\" data-element_type=\"widget\" data-e-type=\"widget\" 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color:#5b4b19;\n    }\n\n    @media (max-width:767px){\n      .tw-regulamin .tw-title-box{\n        padding:22px 19px;\n        border-radius:15px;\n      }\n\n      .tw-regulamin .tw-section{\n        padding:21px 18px;\n        border-radius:15px;\n      }\n\n      .tw-regulamin h2{\n        font-size:28px;\n      }\n\n      .tw-regulamin h3{\n        font-size:20px;\n      }\n\n      .tw-regulamin .tw-subtitle{\n        font-size:14px;\n      }\n\n      .tw-regulamin table{\n        min-width:640px;\n      }\n\n      .tw-regulamin th,\n      .tw-regulamin td{\n        padding:13px 14px;\n      }\n      \n    }\n  <\/style>\n\n  <div class=\"tw-wrap\">\n\n    <div class=\"tw-title-box\">\n      <div class=\"tw-kicker\">Tramwaj Wodny Sopot \u2013 Hel<\/div>\n      <div class=\"tw-version-box\">\n\n    <div class=\"tw-version-title\">\n\n      Wersja dokumentu\n\n    <\/div>\n\n    <div class=\"tw-version-grid\">\n\n      <div>\n\n        <span>Wersja<\/span>\n\n        <strong>2.0<\/strong>\n\n      <\/div>\n\n      <div>\n\n        <span>Obowi\u0105zuje od<\/span>\n\n        <strong>1 maja 2026 r.<\/strong>\n\n      <\/div>\n\n      <div>\n\n        <span>Ostatnia aktualizacja<\/span>\n\n        <strong>1 maja 2026 r.<\/strong>\n\n      <\/div>\n\n    <\/div>\n\n  <\/div>\n<div class=\"tw-info-grid\">\n\n  <div class=\"tw-card\">\n    <div class=\"tw-icon\">\ud83d\udeb2<\/div>\n    <h4>Przew\u00f3z roweru<\/h4>\n    <p>\n      Roweru nie rezerwuje si\u0119 podczas zakupu biletu.\n      Op\u0142ata pobierana jest bezpo\u015brednio na statku,\n      w dniu rejsu.\n    <\/p>\n  <\/div>\n\n  <div class=\"tw-card\">\n    <div class=\"tw-icon\">\ud83c\udf0a<\/div>\n    <h4>Pogoda<\/h4>\n    <p>\n      W przypadku niekorzystnych warunk\u00f3w pogodowych\n      rejs mo\u017ce zosta\u0107 op\u00f3\u017aniony lub odwo\u0142any.\n    <\/p>\n  <\/div>\n\n  <div class=\"tw-card\">\n    <div class=\"tw-icon\">\u23f0<\/div>\n    <h4>Rezygnacja<\/h4>\n    <p>\n      Rezygnacja z rejsu mo\u017cliwa jest\n      do 3 godzin przed planowanym wyp\u0142yni\u0119ciem.\n    <\/p>\n  <\/div>\n\n<\/div>\n      <h2>Regulamin sprzeda\u017cy bilet\u00f3w elektronicznych<\/h2>\n\n      <p class=\"tw-subtitle\">\n        Niniejszy Regulamin okre\u015bla zasady zakupu bilet\u00f3w elektronicznych\n        za po\u015brednictwem serwisu tramwaj-wodny.pl, zawierania umowy przewozu,\n        dokonywania p\u0142atno\u015bci, rezygnacji z rejsu, sk\u0142adania reklamacji\n        oraz prawa i obowi\u0105zki Pasa\u017cer\u00f3w i Przewo\u017anika.\n      <\/p>\n    <\/div>\n\n\n    <div class=\"tw-section\">\n      <h3>\u00a71. Postanowienia og\u00f3lne<\/h3>\n\n      <ol>\n        <li>\n          Niniejszy Regulamin ma zastosowanie do sprzeda\u017cy\n          <strong>bilet\u00f3w elektronicznych<\/strong> uprawniaj\u0105cych do korzystania\n          z przewozu os\u00f3b drog\u0105 wodn\u0105 organizowanego przez\n          <strong>FHU NAUTIC Aleksander Cichosz<\/strong> statkiem\n          <strong>FALCON<\/strong>.\n        <\/li>\n\n        <li>\n          Sprzeda\u017c bilet\u00f3w elektronicznych prowadzona jest za po\u015brednictwem\n          serwisu internetowego\n          <strong>tramwaj-wodny.pl<\/strong>.\n        <\/li>\n\n        <li>\n          Regulamin okre\u015bla w szczeg\u00f3lno\u015bci:\n          <ul>\n            <li>zasady korzystania z serwisu tramwaj-wodny.pl,<\/li>\n            <li>zasady zakupu bilet\u00f3w elektronicznych,<\/li>\n            <li>zasady zawierania umowy przewozu,<\/li>\n            <li>zasady dokonywania p\u0142atno\u015bci,<\/li>\n            <li>zasady rezygnacji z rejsu i zwrotu nale\u017cno\u015bci,<\/li>\n            <li>zasady post\u0119powania w przypadku odwo\u0142ania lub zmiany rejsu,<\/li>\n            <li>zasady sk\u0142adania i rozpatrywania reklamacji,<\/li>\n            <li>zasady przetwarzania danych osobowych,<\/li>\n            <li>prawa i obowi\u0105zki Klienta, Pasa\u017cera oraz Przewo\u017anika.<\/li>\n          <\/ul>\n        <\/li>\n\n        <li>\n          Przed dokonaniem zakupu Klient powinien zapozna\u0107 si\u0119 z tre\u015bci\u0105\n          niniejszego Regulaminu oraz z pozosta\u0142ymi dokumentami obowi\u0105zuj\u0105cymi\n          przy korzystaniu z us\u0142ug Przewo\u017anika, w szczeg\u00f3lno\u015bci z:\n          <ul>\n            <li>Polityk\u0105 Prywatno\u015bci,<\/li>\n            <li>Regulaminem przewozu os\u00f3b i rzeczy,<\/li>\n            <li>Regulaminem zni\u017cek, je\u017celi ma zastosowanie,<\/li>\n            <li>aktualnym cennikiem.<\/li>\n          <\/ul>\n        <\/li>\n\n        <li>\n          Dokonanie zakupu biletu elektronicznego wymaga zaakceptowania\n          obowi\u0105zuj\u0105cych regulamin\u00f3w i oznacza zgod\u0119 na zwi\u0105zanie si\u0119 ich\n          postanowieniami.\n        <\/li>\n\n        <li>\n          Regulamin jest udost\u0119pniany nieodp\u0142atnie na stronie\n          <strong>tramwaj-wodny.pl<\/strong> w spos\u00f3b umo\u017cliwiaj\u0105cy jego\n          zapisanie, odtworzenie i zapoznanie si\u0119 z jego tre\u015bci\u0105 przed\n          dokonaniem zakupu.\n        <\/li>\n      <\/ol>\n\n      <div class=\"tw-note\">\n        <strong>Informacja:<\/strong>\n        Zakup biletu elektronicznego oznacza akceptacj\u0119 niniejszego Regulaminu\n        oraz pozosta\u0142ych dokument\u00f3w wskazanych podczas procesu rezerwacji.\n      <\/div>\n    <\/div>\n\n\n    <div class=\"tw-section\">\n      <h3>\u00a72. Definicje<\/h3>\n\n      <p>\n        U\u017cyte w niniejszym Regulaminie okre\u015blenia oznaczaj\u0105:\n      <\/p>\n\n      <div class=\"tw-table-wrap\">\n        <table>\n          <thead>\n            <tr>\n              <th style=\"width:27%;\">Poj\u0119cie<\/th>\n              <th>Znaczenie<\/th>\n            <\/tr>\n          <\/thead>\n\n          <tbody>\n            <tr>\n              <td class=\"tw-term\">Przewo\u017anik<\/td>\n              <td>\n                FHU NAUTIC Aleksander Cichosz,\n                ul. Dworcowa 52, 84-100 Gnie\u017cd\u017cewo,\n                NIP 591-148-10-30,\n                REGON 191345068,\n                armator statku FALCON.\n              <\/td>\n            <\/tr>\n\n            <tr>\n              <td class=\"tw-term\">Serwis<\/td>\n              <td>\n                Serwis internetowy dost\u0119pny pod adresem\n                <strong>tramwaj-wodny.pl<\/strong>, za po\u015brednictwem kt\u00f3rego\n                mo\u017cliwe jest m.in. dokonanie rezerwacji i zakupu biletu.\n              <\/td>\n            <\/tr>\n\n            <tr>\n              <td class=\"tw-term\">Bilet elektroniczny<\/td>\n              <td>\n                Dokument lub elektroniczne potwierdzenie rezerwacji i zakupu\n                uprawniaj\u0105ce do skorzystania z okre\u015blonego rejsu, po spe\u0142nieniu\n                warunk\u00f3w wskazanych w niniejszym Regulaminie.\n              <\/td>\n            <\/tr>\n\n            <tr>\n              <td class=\"tw-term\">Klient<\/td>\n              <td>\n                Osoba dokonuj\u0105ca rezerwacji lub zakupu biletu za po\u015brednictwem\n                Serwisu.\n              <\/td>\n            <\/tr>\n\n            <tr>\n              <td class=\"tw-term\">Pasa\u017cer<\/td>\n              <td>\n                Osoba korzystaj\u0105ca z przewozu na podstawie wa\u017cnego biletu\n                elektronicznego lub biletu zakupionego bezpo\u015brednio u\n                Przewo\u017anika.\n              <\/td>\n            <\/tr>\n\n            <tr>\n              <td class=\"tw-term\">Umowa przewozu<\/td>\n              <td>\n                Umowa zawarta pomi\u0119dzy Przewo\u017anikiem a Klientem, kt\u00f3rej\n                przedmiotem jest przew\u00f3z Pasa\u017cera na trasie, w dniu i o\n                godzinie wskazanych przy zakupie biletu.\n              <\/td>\n            <\/tr>\n\n            <tr>\n              <td class=\"tw-term\">Booking<\/td>\n              <td>\n                Zapisanie wybranej liczby miejsc na okre\u015blony rejs w systemie\n                rezerwacyjnym Przewo\u017anika. Sama Rezerwacja nie jest r\u00f3wnoznaczna\n                ze skutecznym dokonaniem p\u0142atno\u015bci.\n              <\/td>\n            <\/tr>\n\n            <tr>\n              <td class=\"tw-term\">P\u0142atno\u015b\u0107 online<\/td>\n              <td>\n                P\u0142atno\u015b\u0107 za bilet elektroniczny dokonywana za po\u015brednictwem\n                operatora p\u0142atno\u015bci dost\u0119pnego w Serwisie.\n              <\/td>\n            <\/tr>\n\n            <tr>\n              <td class=\"tw-term\">Operator p\u0142atno\u015bci<\/td>\n              <td>\n                PayPro S.A., operator systemu Przelewy24, obs\u0142uguj\u0105cy p\u0142atno\u015bci\n                elektroniczne dost\u0119pne w procesie zakupu biletu.\n              <\/td>\n            <\/tr>\n\n            <tr>\n              <td class=\"tw-term\">Lista pasa\u017cer\u00f3w<\/td>\n              <td>\n                Elektroniczne zestawienie rezerwacji i op\u0142aconych bilet\u00f3w\n                dost\u0119pne dla Przewo\u017anika i za\u0142ogi, wykorzystywane m.in. do\n                weryfikacji prawa Pasa\u017cera do wej\u015bcia na pok\u0142ad.\n              <\/td>\n            <\/tr>\n\n            <tr>\n              <td class=\"tw-term\">Regulamin przewozu<\/td>\n              <td>\n                Regulamin przewozu os\u00f3b i rzeczy okre\u015blaj\u0105cy zasady zachowania,\n                bezpiecze\u0144stwa i korzystania ze statku podczas rejsu.\n              <\/td>\n            <\/tr>\n\n            <tr>\n              <td class=\"tw-term\">Privacy Policy<\/td>\n              <td>\n                Dokument okre\u015blaj\u0105cy zasady przetwarzania i ochrony danych\n                osobowych u\u017cytkownik\u00f3w Serwisu oraz Klient\u00f3w Przewo\u017anika.\n              <\/td>\n            <\/tr>\n          <\/tbody>\n        <\/table>\n      <\/div>\n\n      <div class=\"tw-note\">\n        <strong>Wa\u017cne:<\/strong>\n        Rezerwacja miejsca oraz otrzymanie automatycznej wiadomo\u015bci SMS lub\n        e-mail nie oznaczaj\u0105 jeszcze, \u017ce bilet zosta\u0142 skutecznie op\u0142acony.\n        Zasady uznania p\u0142atno\u015bci za zako\u0144czon\u0105 okre\u015blono w dalszej cz\u0119\u015bci\n        Regulaminu.\n      <\/div>\n    <\/div>\n        <div class=\"tw-section\">\n      <h3>\u00a73. Korzystanie z Serwisu<\/h3>\n\n      <ol>\n        <li>\n          Zakup bilet\u00f3w elektronicznych odbywa si\u0119 wy\u0142\u0105cznie za po\u015brednictwem\n          serwisu <strong>tramwaj-wodny.pl<\/strong>.\n        <\/li>\n\n        <li>\n          W celu dokonania zakupu Klient zobowi\u0105zany jest do poprawnego\n          wype\u0142nienia formularza rezerwacji oraz podania wymaganych danych:\n          <ul>\n            <li>imienia i nazwiska,<\/li>\n            <li>adresu e-mail,<\/li>\n            <li>numeru telefonu.<\/li>\n          <\/ul>\n        <\/li>\n\n        <li>\n          Klient zobowi\u0105zany jest do podania danych zgodnych ze stanem\n          faktycznym. Przewo\u017anik nie ponosi odpowiedzialno\u015bci za skutki\n          wynikaj\u0105ce z podania b\u0142\u0119dnych lub nieaktualnych danych.\n        <\/li>\n\n        <li>\n          Przed zako\u0144czeniem procesu zakupu Klient zobowi\u0105zany jest do\n          zapoznania si\u0119 z:\n          <ul>\n            <li>niniejszym Regulaminem,<\/li>\n            <li>Regulaminem przewozu os\u00f3b i rzeczy,<\/li>\n            <li>Polityk\u0105 Prywatno\u015bci,<\/li>\n            <li>Regulaminem zni\u017cek \u2013 je\u017celi ma zastosowanie.<\/li>\n          <\/ul>\n        <\/li>\n\n        <li>\n          Z\u0142o\u017cenie zam\u00f3wienia jest r\u00f3wnoznaczne z akceptacj\u0105 wszystkich\n          dokument\u00f3w obowi\u0105zuj\u0105cych podczas korzystania z us\u0142ug Przewo\u017anika.\n        <\/li>\n      <\/ol>\n    <\/div>\n\n\n    <div class=\"tw-section\">\n      <h3>\u00a74. Zakup bilet\u00f3w i zawarcie umowy przewozu<\/h3>\n\n      <ol>\n\n        <li>\n          Serwis umo\u017cliwia zakup bilet\u00f3w elektronicznych na wybrane rejsy\n          organizowane przez Przewo\u017anika zgodnie z aktualnym rozk\u0142adem.\n        <\/li>\n\n        <li>\n          Bilety dost\u0119pne s\u0105 do zakupu nie p\u00f3\u017aniej ni\u017c\n          <strong>30 minut przed planowanym rejsem<\/strong>,\n          o ile wcze\u015bniej nie zostanie wyczerpana pula miejsc.\n        <\/li>\n\n        <li>\n          Bilet elektroniczny zawiera w szczeg\u00f3lno\u015bci:\n          <ul>\n            <li>dat\u0119 rejsu,<\/li>\n            <li>godzin\u0119 wyp\u0142yni\u0119cia,<\/li>\n            <li>tras\u0119 rejsu,<\/li>\n            <li>liczb\u0119 zakupionych bilet\u00f3w,<\/li>\n            <li>rodzaj zakupionych bilet\u00f3w.<\/li>\n          <\/ul>\n        <\/li>\n\n        <li>\n          Bilet elektroniczny obowi\u0105zuje wy\u0142\u0105cznie na rejs,\n          dat\u0119 i godzin\u0119 wskazane podczas zakupu.\n        <\/li>\n\n        <li>\n          Zakupiony bilet gwarantuje miejsce siedz\u0105ce,\n          jednak miejsca na pok\u0142adzie nie s\u0105 numerowane.\n        <\/li>\n\n        <li>\n          W przypadku zakupu kilku bilet\u00f3w w ramach jednej rezerwacji,\n          wszyscy Pasa\u017cerowie powinni wej\u015b\u0107 na pok\u0142ad jednocze\u015bnie.\n        <\/li>\n\n        <li>\n          Korzystanie z biletu ulgowego wymaga okazania dokumentu\n          potwierdzaj\u0105cego prawo do ulgi.\n        <\/li>\n\n        <li>\n          Przewo\u017anik ma prawo odm\u00f3wi\u0107 wej\u015bcia na pok\u0142ad osobie,\n          kt\u00f3ra nie posiada wa\u017cnego biletu lub nie jest w stanie\n          potwierdzi\u0107 prawa do przys\u0142uguj\u0105cej ulgi.\n        <\/li>\n\n      <\/ol>\n\n      <div class=\"tw-note\">\n        <strong>Informacja:<\/strong><br>\n        Za\u0142oga mo\u017ce zweryfikowa\u0107 dane Pasa\u017cera\n        na elektronicznej li\u015bcie rezerwacji.\n        W przypadku w\u0105tpliwo\u015bci Pasa\u017cer mo\u017ce zosta\u0107 poproszony\n        o okazanie dokumentu potwierdzaj\u0105cego to\u017csamo\u015b\u0107.\n      <\/div>\n\n    <\/div>\n\n\n    <div class=\"tw-section\">\n      <h3>\u00a75. P\u0142atno\u015bci<\/h3>\n\n      <ol>\n\n        <li>\n          P\u0142atno\u015bci za bilety elektroniczne realizowane s\u0105\n          za po\u015brednictwem operatora p\u0142atno\u015bci\n          <strong>PayPro S.A. (Przelewy24)<\/strong>.\n        <\/li>\n\n        <li>\n          Rezerwacja zostaje utworzona w chwili z\u0142o\u017cenia zam\u00f3wienia,\n          jednak zawarcie umowy przewozu nast\u0119puje dopiero\n          po skutecznym potwierdzeniu p\u0142atno\u015bci przez operatora p\u0142atno\u015bci.\n        <\/li>\n\n        <li>\n          W przypadku nieotrzymania potwierdzenia p\u0142atno\u015bci\n          w wymaganym czasie zam\u00f3wienie mo\u017ce zosta\u0107 automatycznie anulowane.\n        <\/li>\n\n        <li>\n          Po poprawnym zako\u0144czeniu procesu p\u0142atno\u015bci\n          Klient otrzymuje potwierdzenie zakupu\n          na adres e-mail podany podczas sk\u0142adania zam\u00f3wienia.\n        <\/li>\n\n        <li>\n          Przewo\u017anik zastrzega sobie mo\u017cliwo\u015b\u0107 dodatkowej\n          weryfikacji statusu p\u0142atno\u015bci przed wej\u015bciem Pasa\u017cera na pok\u0142ad.\n        <\/li>\n\n      <\/ol>\n\n      <div class=\"tw-warning\">\n        <strong>Wa\u017cne!<\/strong><br><br>\n\n        Samo otrzymanie automatycznej wiadomo\u015bci SMS\n        lub wiadomo\u015bci e-mail nie stanowi potwierdzenia\n        skutecznego op\u0142acenia biletu.\n\n        O prawie do wej\u015bcia na pok\u0142ad decyduje\n        poprawnie zaksi\u0119gowana p\u0142atno\u015b\u0107 oraz obecno\u015b\u0107\n        Pasa\u017cera na li\u015bcie rezerwacji dost\u0119pnej dla za\u0142ogi.\n      <\/div>\n\n    <\/div>\n    <div class=\"tw-section\">\n\n<h3>\u00a76. Odst\u0105pienie od umowy, rezygnacja i zwrot nale\u017cno\u015bci<\/h3>\n\n<ol>\n\n<li>\nKlient ma prawo zrezygnowa\u0107 z zakupionego rejsu\nnajp\u00f3\u017aniej <strong>3 godziny<\/strong>\nprzed planowan\u0105 godzin\u0105 wyp\u0142yni\u0119cia.\n<\/li>\n\n<li>\nInformacj\u0119 o rezygnacji nale\u017cy przekaza\u0107:\n\n<ul>\n\n<li>mailowo na adres\n<strong>info@tramwaj-wodny.pl<\/strong>,<\/li>\n\n<li>telefonicznie pod numerem\n<strong>+48 790 690 704<\/strong>.<\/li>\n\n<\/ul>\n\n<\/li>\n\n<li>\nW przypadku skutecznego zg\u0142oszenia rezygnacji\nPrzewo\u017anik dokona zwrotu pe\u0142nej kwoty\nuiszczonej za zakupione bilety.\n<\/li>\n\n<li>\nZwrot \u015brodk\u00f3w nast\u0105pi\nna t\u0119 sam\u0105 metod\u0119 p\u0142atno\u015bci,\nkt\u00f3r\u0105 dokonano zakupu,\nw terminie do\n<strong>14 dni roboczych<\/strong>.\n<\/li>\n\n<li>\nPo up\u0142ywie terminu okre\u015blonego w ust. 1\nrezerwacja uznawana jest za wykorzystan\u0105,\na niewykorzystany bilet nie podlega zwrotowi,\nz zastrze\u017ceniem ust. 6.\n<\/li>\n\n<li>\nJe\u017celi rejs zostanie odwo\u0142any przez Przewo\u017anika,\nKlientowi przys\u0142uguje pe\u0142ny zwrot nale\u017cno\u015bci\nbez konieczno\u015bci sk\u0142adania dodatkowego wniosku.\n<\/li>\n\n<li>\nZwrot nale\u017cno\u015bci nast\u0119puje r\u00f3wnie\u017c,\ngdy rejs nie mo\u017ce zosta\u0107 zrealizowany\nz przyczyn le\u017c\u0105cych wy\u0142\u0105cznie po stronie\nPrzewo\u017anika.\n<\/li>\n\n<\/ol>\n\n<div class=\"tw-warning\">\n\n<strong>Wa\u017cne<\/strong><br><br>\n\nOdwo\u0142anie rejsu przez Przewo\u017anika\nz przyczyn pogodowych,\ntechnicznych lub organizacyjnych\nuprawnia Klienta do otrzymania\npe\u0142nego zwrotu ceny biletu.\n\n<\/div>\n\n<\/div>\n<div class=\"tw-section\">\n\n<h3>\u00a77. Prawa i obowi\u0105zki Przewo\u017anika<\/h3>\n\n<ol>\n\n<li>\nPrzewo\u017anik zobowi\u0105zuje si\u0119 do wykonania przewozu\nzgodnie z zakupionym biletem,\no ile nie wyst\u0105pi\u0105 okoliczno\u015bci\nuniemo\u017cliwiaj\u0105ce bezpieczne wykonanie rejsu.\n<\/li>\n\n<li>\nPrzewo\u017anik ma prawo:\n\n<ul>\n\n<li>odwo\u0142a\u0107 rejs,<\/li>\n\n<li>op\u00f3\u017ani\u0107 godzin\u0119 wyp\u0142yni\u0119cia,<\/li>\n\n<li>zmieni\u0107 jednostk\u0119 p\u0142ywaj\u0105c\u0105\nna jednostk\u0119 o podobnym standardzie,<\/li>\n\n<li>odm\u00f3wi\u0107 wej\u015bcia na pok\u0142ad osobom,\nkt\u00f3re naruszaj\u0105 Regulamin przewozu.<\/li>\n\n<\/ul>\n\n<\/li>\n\n<li>\nPrzewo\u017anik mo\u017ce odm\u00f3wi\u0107 realizacji przewozu\nr\u00f3wnie\u017c w przypadku uzasadnionego\npodejrzenia zagro\u017cenia bezpiecze\u0144stwa\npozosta\u0142ych pasa\u017cer\u00f3w.\n<\/li>\n\n<li>\nPrzewo\u017anik zobowi\u0105zuje si\u0119\ndo rozpatrzenia reklamacji\nw terminie okre\u015blonym\nw niniejszym Regulaminie.\n<\/li>\n\n<\/ol>\n\n<\/div>\n<div class=\"tw-section\">\n\n<h3>\u00a78. Prawa i obowi\u0105zki Pasa\u017cera<\/h3>\n\n<ol>\n\n<li>\nPasa\u017cer ma prawo do:\n\n<ul>\n\n<li>zakupu biletu elektronicznego w ramach dost\u0119pnej liczby miejsc,<\/li>\n\n<li>otrzymania informacji dotycz\u0105cych organizowanych rejs\u00f3w,<\/li>\n\n<li>z\u0142o\u017cenia reklamacji zgodnie z niniejszym Regulaminem,<\/li>\n\n<li>korzystania z przys\u0142uguj\u0105cych zni\u017cek po okazaniu odpowiedniego dokumentu.<\/li>\n\n<\/ul>\n\n<\/li>\n\n<li>\n\nPasa\u017cer zobowi\u0105zany jest do:\n\n<ul>\n\n<li>przestrzegania niniejszego Regulaminu,<\/li>\n\n<li>stosowania si\u0119 do polece\u0144 kapitana oraz za\u0142ogi statku,<\/li>\n\n<li>przybycia do miejsca zaokr\u0119towania odpowiednio wcze\u015bniej przed planowan\u0105 godzin\u0105 wyp\u0142yni\u0119cia,<\/li>\n\n<li>okazania biletu elektronicznego oraz \u2013 w razie potrzeby \u2013 dokumentu potwierdzaj\u0105cego to\u017csamo\u015b\u0107 lub prawo do ulgi,<\/li>\n\n<li>zachowania zasad bezpiecze\u0144stwa obowi\u0105zuj\u0105cych podczas rejsu.<\/li>\n\n<\/ul>\n\n<\/li>\n\n<li>\n\nPasa\u017cer ponosi odpowiedzialno\u015b\u0107 za szkody wyrz\u0105dzone z jego winy\nna statku, jego wyposa\u017ceniu lub wobec innych pasa\u017cer\u00f3w.\n\n<\/li>\n\n<li>\n\nPrzewo\u017anik mo\u017ce odm\u00f3wi\u0107 wej\u015bcia na pok\u0142ad osobie,\nkt\u00f3ra:\n\n<ul>\n\n<li>nie posiada wa\u017cnego biletu,<\/li>\n\n<li>odmawia wykonania polece\u0144 za\u0142ogi,<\/li>\n\n<li>znajduje si\u0119 pod wp\u0142ywem alkoholu lub \u015brodk\u00f3w odurzaj\u0105cych,<\/li>\n\n<li>swoim zachowaniem stwarza zagro\u017cenie dla bezpiecze\u0144stwa rejsu.<\/li>\n\n<\/ul>\n\n<\/li>\n\n<\/ol>\n\n<div class=\"tw-note\">\n\n<strong>\u2693 Bezpiecze\u0144stwo przede wszystkim<\/strong><br><br>\n\nKapitan statku oraz za\u0142oga maj\u0105 prawo wydawa\u0107 polecenia zwi\u0105zane z bezpiecze\u0144stwem rejsu.\nPasa\u017cerowie zobowi\u0105zani s\u0105 do ich bezwzgl\u0119dnego przestrzegania.\n\n<\/div>\n\n<\/div>\n<div class=\"tw-section\">\n\n<h3>\u00a79. Ochrona danych osobowych<\/h3>\n\n<ol>\n\n<li>\n\nAdministratorem danych osobowych jest\n<strong>FHU NAUTIC Aleksander Cichosz<\/strong>.\n\n<\/li>\n\n<li>\n\nDane osobowe przetwarzane s\u0105 wy\u0142\u0105cznie\nw celu realizacji umowy przewozu,\nobs\u0142ugi p\u0142atno\u015bci,\nrealizacji obowi\u0105zk\u00f3w prawnych\noraz rozpatrywania reklamacji.\n\n<\/li>\n\n<li>\n\nPodanie danych osobowych jest dobrowolne,\njednak niezb\u0119dne do zawarcia umowy przewozu.\n\n<\/li>\n\n<li>\n\nKa\u017cdej osobie przys\u0142uguj\u0105 prawa wynikaj\u0105ce\nz obowi\u0105zuj\u0105cych przepis\u00f3w RODO,\nw szczeg\u00f3lno\u015bci prawo dost\u0119pu,\nsprostowania,\nograniczenia przetwarzania,\nusuni\u0119cia danych\noraz wniesienia skargi\ndo Prezesa Urz\u0119du Ochrony Danych Osobowych.\n\n<\/li>\n\n<li>\n\nSzczeg\u00f3\u0142owe zasady przetwarzania danych\nokre\u015bla\n<strong>Privacy Policy<\/strong>\ndost\u0119pna w Serwisie.\n\n<\/li>\n\n<\/ol>\n\n<\/div>\n<div class=\"tw-section\">\n\n<h3>\u00a710. Dane kontaktowe<\/h3>\n\n<div class=\"tw-table-wrap\">\n\n<table>\n\n<tbody>\n\n<tr>\n\n<td style=\"width:220px;\"><strong>Przewo\u017anik<\/strong><\/td>\n\n<td>FHU NAUTIC Aleksander Cichosz<\/td>\n\n<\/tr>\n\n<tr>\n\n<td><strong>Adres<\/strong><\/td>\n\n<td>ul. Dworcowa 52, 84-100 Gnie\u017cd\u017cewo<\/td>\n\n<\/tr>\n\n<tr>\n\n<td><strong>E-mail<\/strong><\/td>\n\n<td>info@tramwaj-wodny.pl<\/td>\n\n<\/tr>\n\n<tr>\n\n<td><strong>Telefon<\/strong><\/td>\n\n<td>+48 790 690 704<\/td>\n\n<\/tr>\n\n<tr>\n\n<td><strong>Strona internetowa<\/strong><\/td>\n\n<td>tramwaj-wodny.pl<\/td>\n\n<\/tr>\n\n<\/tbody>\n\n<\/table>\n\n<\/div>\n\n<\/div>\n<div class=\"tw-section\">\n\n  <h3>\u00a710. Reklamacje i kontakt<\/h3>\n\n  <ol>\n\n    <li>\n      Pasa\u017cer ma prawo z\u0142o\u017cy\u0107 reklamacj\u0119 dotycz\u0105c\u0105 niewykonania\n      lub nienale\u017cytego wykonania umowy przewozu.\n    <\/li>\n\n    <li>\n      Reklamacj\u0119 mo\u017cna z\u0142o\u017cy\u0107:\n      <ul>\n        <li>drog\u0105 elektroniczn\u0105 na adres <strong>info@tramwaj-wodny.pl<\/strong>,<\/li>\n        <li>pisemnie na adres siedziby Przewo\u017anika.<\/li>\n      <\/ul>\n    <\/li>\n\n    <li>\n      Reklamacja powinna zawiera\u0107:\n      <ul>\n        <li>imi\u0119 i nazwisko osoby sk\u0142adaj\u0105cej reklamacj\u0119,<\/li>\n        <li>dane kontaktowe umo\u017cliwiaj\u0105ce udzielenie odpowiedzi,<\/li>\n        <li>dat\u0119 oraz godzin\u0119 rejsu,<\/li>\n        <li>opis zg\u0142aszanych zastrze\u017ce\u0144 lub zdarzenia,<\/li>\n        <li>numer zam\u00f3wienia lub inne dane pozwalaj\u0105ce zidentyfikowa\u0107 zakup.<\/li>\n      <\/ul>\n    <\/li>\n\n    <li>\n      Reklamacje rozpatrywane s\u0105 w terminie do\n      <strong>21 dni<\/strong>\n      od dnia ich otrzymania.\n    <\/li>\n\n    <li>\n      Je\u017celi reklamacja nie zawiera informacji niezb\u0119dnych do jej rozpatrzenia,\n      Przewo\u017anik mo\u017ce zwr\u00f3ci\u0107 si\u0119 o ich uzupe\u0142nienie.\n    <\/li>\n\n  <\/ol>\n\n  <div class=\"tw-table-wrap\">\n\n    <table>\n\n      <thead>\n        <tr>\n          <th style=\"width:30%;\">Dane kontaktowe<\/th>\n          <th>Informacje<\/th>\n        <\/tr>\n      <\/thead>\n\n      <tbody>\n\n        <tr>\n          <td><strong>Przewo\u017anik<\/strong><\/td>\n          <td>FHU NAUTIC Aleksander Cichosz<\/td>\n        <\/tr>\n\n        <tr>\n          <td><strong>Adres<\/strong><\/td>\n          <td>ul. Dworcowa 52, 84-100 Gnie\u017cd\u017cewo<\/td>\n        <\/tr>\n\n        <tr>\n          <td><strong>E-mail<\/strong><\/td>\n          <td>info@tramwaj-wodny.pl<\/td>\n        <\/tr>\n\n        <tr>\n          <td><strong>Telefon<\/strong><\/td>\n          <td>+48 790 690 704<\/td>\n        <\/tr>\n\n        <tr>\n          <td><strong>Strona internetowa<\/strong><\/td>\n          <td>https:\/\/tramwaj-wodny.pl<\/td>\n        <\/tr>\n\n      <\/tbody>\n\n    <\/table>\n\n  <\/div>\n\n  <div class=\"tw-note\">\n    <strong>Have Questions?<\/strong><br><br>\n    Je\u017celi potrzebujesz pomocy przed zakupem biletu lub po jego zakupie,\n    skontaktuj si\u0119 z nami telefonicznie lub mailowo. Ch\u0119tnie pomo\u017cemy i odpowiemy na wszystkie pytania dotycz\u0105ce rejs\u00f3w.\n  <\/div>\n\n<\/div>\n<div class=\"tw-section\">\n\n  <h3>\u00a711. Postanowienia ko\u0144cowe<\/h3>\n\n  <ol>\n\n    <li>\n      Niniejszy Regulamin obowi\u0105zuje od dnia jego opublikowania\n      na stronie <strong>tramwaj-wodny.pl<\/strong>.\n    <\/li>\n\n    <li>\n      Przewo\u017anik zastrzega sobie prawo do wprowadzania zmian\n      w Regulaminie. Zmiany nie naruszaj\u0105 praw nabytych przez\n      Klient\u00f3w przed dniem ich wej\u015bcia w \u017cycie.\n    <\/li>\n\n    <li>\n      Do um\u00f3w zawartych przed wej\u015bciem w \u017cycie zmian\n      stosuje si\u0119 Regulamin obowi\u0105zuj\u0105cy w dniu zakupu biletu.\n    <\/li>\n\n    <li>\n      W sprawach nieuregulowanych niniejszym Regulaminem\n      zastosowanie maj\u0105 odpowiednie przepisy prawa polskiego,\n      w szczeg\u00f3lno\u015bci przepisy:\n      <ul>\n        <li>Kodeksu cywilnego,<\/li>\n        <li>Prawa przewozowego,<\/li>\n        <li>ustawy o \u015bwiadczeniu us\u0142ug drog\u0105 elektroniczn\u0105,<\/li>\n        <li>przepis\u00f3w dotycz\u0105cych ochrony danych osobowych (RODO).<\/li>\n      <\/ul>\n    <\/li>\n\n    <li>\n      Aktualna wersja Regulaminu jest dost\u0119pna\n      na stronie internetowej\n      <strong>tramwaj-wodny.pl<\/strong>.\n    <\/li>\n\n  <\/ol>\n\n  <div class=\"tw-note\">\n\n    <strong>Dzi\u0119kujemy za wyb\u00f3r Tramwaju Wodnego Sopot \u2013 Hel!<\/strong>\n    <br><br>\n\n    Dok\u0142adamy wszelkich stara\u0144, aby ka\u017cdy rejs przebiega\u0142\n    bezpiecznie, punktualnie i w przyjaznej atmosferze.\n    \u017byczymy udanej podr\u00f3\u017cy i niezapomnianych widok\u00f3w\n    na wodach Zatoki Gda\u0144skiej.\n\n  <\/div>\n\n<\/div>\n\n<\/div> <!-- .tw-wrap -->\n<\/div> <!-- .tw-regulamin -->\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b296e14 e-flex e-con-boxed e-con e-parent\" data-id=\"b296e14\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9252763 elementor-widget elementor-widget-html\" data-id=\"9252763\" data-element_type=\"widget\" data-e-type=\"widget\" data-no-translation=\"\" data-widget_type=\"html.default\">\n\t\t\t\t<div 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     margin-top:8px;\n      border-radius:16px;\n      border:1px solid var(--tw-border);\n      background:#fff;\n    }\n\n    .tw-regulamin table{\n      width:100%;\n      border-collapse:separate;\n      border-spacing:0;\n      min-width:720px;\n      font-size:15px;\n    }\n\n    .tw-regulamin th,\n    .tw-regulamin td{\n      padding:15px 17px;\n      text-align:left;\n      vertical-align:top;\n      border-bottom:1px solid var(--tw-border);\n    }\n\n    .tw-regulamin thead th{\n      background:var(--tw-blue-soft);\n      color:var(--tw-heading);\n      font-weight:700;\n      font-size:15px;\n    }\n\n    .tw-regulamin tbody tr:nth-child(even) td{\n      background:#fcfdff;\n    }\n\n    .tw-regulamin tbody tr:last-child td{\n      border-bottom:none;\n    }\n\n    .tw-regulamin .tw-term{\n      white-space:nowrap;\n      font-weight:700;\n      color:var(--tw-heading);\n    }\n\n    .tw-regulamin .tw-note{\n      background:var(--tw-info-bg);\n      border:1px solid #dce2ff;\n      border-left:5px solid var(--tw-blue);\n      border-radius:16px;\n      padding:18px 20px;\n      margin-top:22px;\n      font-size:14px;\n      color:#344054;\n    }\n\n    .tw-regulamin .tw-note strong{\n      color:var(--tw-blue-dark);\n    }\n\n    .tw-regulamin .tw-warning{\n      background:var(--tw-warning-bg);\n      border:1px solid var(--tw-warning-border);\n      border-left:5px solid var(--tw-warning);\n      border-radius:16px;\n      padding:18px 20px;\n      margin-top:22px;\n      font-size:14px;\n      color:#5b4b19;\n    }\n\n    @media (max-width:767px){\n      .tw-regulamin .tw-title-box{\n        padding:22px 19px;\n        border-radius:15px;\n      }\n\n      .tw-regulamin .tw-section{\n        padding:21px 18px;\n        border-radius:15px;\n      }\n\n      .tw-regulamin h2{\n        font-size:28px;\n      }\n\n      .tw-regulamin h3{\n        font-size:20px;\n      }\n\n      .tw-regulamin .tw-subtitle{\n        font-size:14px;\n      }\n\n      .tw-regulamin table{\n        min-width:640px;\n      }\n\n      .tw-regulamin th,\n      .tw-regulamin td{\n        padding:13px 14px;\n      }\n      \n    }\n  \n.tw-regulamin a:focus-visible{outline:2px solid var(--tw-blue);outline-offset:3px}\n.tw-regulamin .tw-term{white-space:normal}\n@media print{.tw-regulamin .tw-section{box-shadow:none;break-inside:auto}.tw-regulamin .tw-table-wrap{overflow:visible}.tw-regulamin table{min-width:0}.tw-regulamin .tw-card{transform:none}}\n<\/style>\n<div class=\"tw-wrap\">\n  <div class=\"tw-title-box\">\n    <div class=\"tw-kicker\">Tramwaj Wodny Sopot \u2013 Hel<\/div>\n    <div class=\"tw-version-box\">\n      <div class=\"tw-version-title\">Document version<\/div>\n      <div class=\"tw-version-grid\">\n        <div><span>Version<\/span><strong>2.1<\/strong><\/div>\n        <div><span>Effective from<\/span><strong>The date this version is published<\/strong><\/div>\n        <div><span>Date prepared<\/span><strong>29 September 2026<\/strong><\/div>\n      <\/div>\n    <\/div>\n    <div class=\"tw-info-grid\">\n      <div class=\"tw-card\"><div class=\"tw-icon\" aria-hidden=\"true\">\ud83d\udeb2<\/div><h4>Bicycles and scooters<\/h4><p>Add bicycle or scooter transport when booking, separately for each selected leg of your journey. The price is shown in the order summary.<\/p><\/div>\n      <div class=\"tw-card\"><div class=\"tw-icon\" aria-hidden=\"true\">\ud83c\udfab<\/div><h4>QR code ticket<\/h4><p>Show your ticket on your phone or as a printout. If you buy from a member of staff without providing an email address, collect a printed ticket. Keep it for your return journey too.<\/p><\/div>\n      <div class=\"tw-card\"><div class=\"tw-icon\" aria-hidden=\"true\">\u23f0<\/div><h4>Cancellations<\/h4><p>You may cancel under the voluntary cancellation policy in Section 8 up to 3 hours before departure. Separate rules apply if the Carrier cancels the sailing.<\/p><\/div>\n    <\/div>\n    <h2>Ticket Sales and Booking Terms and Conditions<\/h2>\n    <p class=\"tw-subtitle\">Terms for purchases online and from Tramwaj Wodny staff, payments, QR tickets, changes to sailings, refunds and complaints.<\/p>\n  <\/div>\n\n  <div class=\"tw-section\">\n    <h3>1. General provisions<\/h3>\n    <ol>\n      <li>The carrier and ticket seller is <strong>FHU NAUTIC Aleksander Cichosz<\/strong>, ul. Dworcowa 52, 84-100 Gnie\u017cd\u017cewo, Poland, tax identification number (NIP) 591-148-10-30, business registration number (REGON) 191345068, operator of the vessel FALCON (the \u201cCarrier\u201d).<\/li>\n      <li>These Terms and Conditions apply to tickets for sailings offered on <a href=\"https:\/\/tramwaj-wodny.pl\">tramwaj-wodny.pl<\/a> (the \u201cWebsite\u201d) and sold by authorised members of the Carrier\u2019s staff using its sales system.<\/li>\n      <li>Before making a purchase, the Customer is given an opportunity to read these Terms and Conditions, the current offer and price, and the conditions of carriage and concession rules indicated during purchase. Information on the processing of personal data is provided in the Privacy Policy available on the Website.<\/li>\n      <li>The Customer accepts the terms of sale presented before placing the order. Reading the Privacy Policy does not constitute consent to marketing or to any processing of personal data that requires separate consent.<\/li>\n      <li>These Terms and Conditions may be read, saved or printed free of charge. They do not restrict any Passenger rights arising under mandatory provisions of law.<\/li>\n    <\/ol>\n  <\/div>\n\n  <div class=\"tw-section\">\n    <h3>2. Definitions<\/h3>\n    <div class=\"tw-table-wrap\"><table><thead><tr><th scope=\"col\">Term<\/th><th scope=\"col\">Meaning<\/th><\/tr><\/thead><tbody>\n      <tr><td class=\"tw-term\">Customer<\/td><td>A person making a purchase for themselves or other Passengers, online or from a member of staff.<\/td><\/tr>\n      <tr><td class=\"tw-term\">Passenger<\/td><td>A person travelling under a purchased ticket.<\/td><\/tr>\n      <tr><td class=\"tw-term\">Order<\/td><td>A purchase record with its own number, covering the selected sailings, quantities and types of tickets, and any extras. Creating an order does not in itself confirm payment.<\/td><\/tr>\n      <tr><td class=\"tw-term\">Booking and temporary hold<\/td><td>The allocation of passenger places to an order. For online payments, places are initially held for a limited period while payment confirmation is awaited.<\/td><\/tr>\n      <tr><td class=\"tw-term\">QR ticket<\/td><td>A ticket provided in an electronic message, a file or a printout, with a QR code and a ticket number beginning with \u201cTW-\u201d. The ticket number is different from the order number.<\/td><\/tr>\n      <tr><td class=\"tw-term\">Leg of the journey<\/td><td>A specific one-way sailing on a specified date and at a specified time. A return booking includes two legs.<\/td><\/tr>\n      <tr><td class=\"tw-term\">Purchase from staff<\/td><td>A purchase at one of the Carrier\u2019s sales points, recorded in the same booking system; also referred to as an \u201cin-person purchase\u201d.<\/td><\/tr>\n      <tr><td class=\"tw-term\">Check-in<\/td><td>Verification of entitlement to board a particular sailing by scanning a QR code or by the crew checking the order manually.<\/td><\/tr>\n    <\/tbody><\/table><\/div>\n  <\/div>\n\n  <div class=\"tw-section\">\n    <h3>3. Using the Website and providing purchase details<\/h3>\n    <ol>\n      <li>Online purchases require an internet-enabled device, an up-to-date browser supporting JavaScript, and an active email address. The technical session mechanisms described in the Privacy Policy are needed to maintain the purchase process.<\/li>\n      <li>For an online purchase, the Customer provides their first name, surname, email address and telephone number. For an in-person purchase, the Customer provides their first name and surname; an email address and telephone number are optional. If no email address is provided, the ticket will not be sent electronically and must be collected as a printout from a member of staff.<\/li>\n      <li>The Customer should check their details, dates, times, sailing directions and the number of Passengers before paying. Any error should be reported to staff promptly. Incorrect contact details may make it difficult to deliver the ticket or contact the Customer about the sailing.<\/li>\n      <li>It is prohibited to submit unlawful content or take any action that disrupts the operation of the Website.<\/li>\n      <li>If the purchase process is interrupted, the Customer should check whether an order has already been created and whether payment has been taken before paying again. If in doubt, the Customer should contact the Carrier.<\/li>\n    <\/ol>\n  <\/div>\n\n  <div class=\"tw-section\">\n    <h3>4. Selecting a sailing, prices and ticket coverage<\/h3>\n    <ol>\n      <li>The Customer selects an available sailing, date, time and direction, the number of standard and concession tickets, and indicates any children under 3 and any bicycles or scooters travelling with them.<\/li>\n      <li>When booking a return journey, the Customer must select the second sailing and check the quantities of each ticket type for each leg. The system may allow return tickets to be purchased for only part of a group.<\/li>\n      <li>Bicycle or scooter transport may be added to an order online or through a member of staff, in accordance with the offer and conditions of carriage. A bicycle or scooter supplement does not replace a passenger ticket.<\/li>\n      <li>Prices and the total amount payable are displayed before payment. Concession and child travel conditions are set out in the current offer. Entitlement to a concession must be supported by the document required for that concession.<\/li>\n      <li>Online purchases depend on the availability of places and the sales status of the sailing shown on the Website. Staff may also sell tickets after the scheduled departure time if the sailing is delayed, boarding is still possible and places remain available. This does not guarantee that tickets can be purchased after that time.<\/li>\n      <li>The ticket covers the legs and numbers of Passengers stated on it. Seats are not numbered. Seating arrangements and the rules for travelling with young children are set out in the offer and the Conditions of Carriage.<\/li>\n    <\/ol>\n  <\/div>\n\n  <div class=\"tw-section\">\n    <h3>5. Payment, purchase confirmation and late payments<\/h3>\n    <ol>\n      <li>Online payments are processed by <strong>PayPro S.A. (Przelewy24)<\/strong>, using the methods available at checkout. Purchases from staff may be paid for in cash or by card, subject to the availability of a card terminal.<\/li>\n      <li>For online orders, places are held for the period indicated during the purchase process, normally <strong>5 minutes<\/strong>. Once that period expires, an unconfirmed hold may lapse and the places may be released for sale.<\/li>\n      <li>In the normal course of an online purchase, the contract of carriage is concluded once the payment provider confirms payment. For an in-person purchase, a member of staff confirms the purchase after accepting payment. An order number, a redirect to a payment page or a message stating that payment is pending is not a ticket entitling the holder to board.<\/li>\n      <li>If payment confirmation arrives after the hold has expired, the system checks availability again. If places can be allocated for the entire order, the system confirms the booking and initiates delivery of the ticket to the email address provided.<\/li>\n      <li>If a late payment is confirmed but there are insufficient places on even one leg, the order requires staff assistance. The system does not automatically allocate only part of the journey. The Carrier contacts the Customer to agree on another available sailing or a refund of the amount paid. Any change requires the Customer\u2019s consent; the Customer is not obliged to accept an alternative date or time.<\/li>\n      <li>Payment after a hold has expired does not guarantee that the originally selected places remain available. It does not, however, deprive the Customer of the right to have their payment accounted for or of any other rights under the law. If no alternative arrangement is agreed for fulfilling the entire order, the amount paid for the unfulfilled order will be refunded.<\/li>\n      <li>If payment has been taken but the ticket has not arrived, the Customer should check their spam folder and the email address provided, then report the issue with their order number. The Customer should not pay for the same order again without first clarifying its status.<\/li>\n    <\/ol>\n    <div class=\"tw-warning\"><strong>Important:<\/strong> a payment synchronisation error, a missing message or a missing entry on the check-in list does not automatically invalidate a paid purchase. Staff should investigate the order and payment status. Bank payment confirmation may assist with verification, but does not by itself replace checks on sailing availability and entitlement to board.<\/div>\n  <\/div>\n\n  <div class=\"tw-section\">\n    <h3>6. QR tickets and boarding<\/h3>\n    <ol>\n      <li>The ticket contains the order number, a QR code or ticket number, and details of the selected sailings and purchased tickets. It may be shown on a phone screen or as a legible printout.<\/li>\n      <li>A single QR code may cover several people and both legs of an order. The same code must be kept for the return journey; check-in is carried out separately for each sailing.<\/li>\n      <li>People travelling on the same leg under a shared ticket should present themselves for check-in together. If part of the group is absent, the crew must be informed before check-in.<\/li>\n      <li>If the code is unavailable or cannot be scanned, the crew may locate the purchase using the order number or the Customer\u2019s details and verify it manually. Not having a smartphone or email address does not in itself invalidate a paid ticket.<\/li>\n      <li>Copying or resending a ticket does not increase the number of Passengers entitled to travel. The code should not be shared with anyone outside the booking.<\/li>\n      <li>Check-in may be refused where there is no entitlement to travel, the ticket has already been used for that leg, or for safety reasons provided for by law and the Conditions of Carriage. Discrepancies in the system should be clarified with staff.<\/li>\n      <li>Passengers should arrive at the designated boarding point sufficiently in advance, follow the information and safety instructions provided, and keep their ticket until the end of the journey.<\/li>\n    <\/ol>\n  <\/div>\n\n  <div class=\"tw-section\">\n    <h3>7. Sales receipts and invoices<\/h3>\n    <ol>\n      <li>A printed QR ticket is used for check-in and <strong>does not replace a fiscal receipt or an invoice<\/strong>. Sales documents are issued in accordance with applicable law.<\/li>\n      <li>An invoice may be requested in the purchase form or from a member of staff. The Customer must indicate whether the invoice is for an individual or a business and provide the required buyer and address details, including the tax identification number (NIP) for a business.<\/li>\n      <li>Business details retrieved using a NIP must be checked before confirmation. An invoice request is forwarded to staff for processing; it does not mean that the invoice is issued automatically at the time of purchase.<\/li>\n      <li>For a business purchase, the details, including the NIP, must be provided before the sales document is issued. Subsequent issue or correction of a document is subject to tax law.<\/li>\n      <li>The receipt number may help staff locate an order. It is not a ticket code and is not the only acceptable means of proving a purchase when making a complaint.<\/li>\n    <\/ol>\n  <\/div>\n\n  <div class=\"tw-section\">\n    <h3>8. Customer cancellations, changes and refunds<\/h3>\n    <ol>\n      <li>The general 14-day right to withdraw from a contract concluded online does not apply to contracts for passenger transport. Nevertheless, the Carrier offers voluntary cancellation on the terms below, without restricting the Passenger\u2019s statutory rights.<\/li>\n      <li>The Customer may give notice of cancellation no later than <strong>3 hours before the scheduled departure of the sailing being cancelled<\/strong>. For cancellation of an entire return journey, the deadline is calculated by reference to the first sailing.<\/li>\n      <li>Notice must be given by email to <a href=\"mailto:info@tramwaj-wodny.pl\">info@tramwaj-wodny.pl<\/a> or by telephone on <a href=\"tel:+48790690704\">+48 790 690 704<\/a>, stating the order number or other details that identify the purchase and specifying what is being cancelled. Compliance with the deadline is determined by when the notice is received, not when staff subsequently process it.<\/li>\n      <li>Timely cancellation of an entire unused purchase entitles the Customer to a refund of the full amount paid. For cancellation of part of an order, staff confirm the scope of the change and the amount to be refunded or otherwise settled, based on the prices applied at purchase; the return leg of a combined fare does not necessarily represent half the price of the whole journey.<\/li>\n      <li>A refund under the voluntary cancellation policy is made without undue delay and no later than <strong>14 working days after receipt of a valid cancellation notice<\/strong>, unless applicable law requires a shorter period. Refunds are generally made using the original payment method. For cash payments, the method of collecting or receiving the refund is agreed with the Customer.<\/li>\n      <li>After the deadline in paragraph 2, the Carrier does not guarantee a refund under its voluntary policy for a Customer\u2019s cancellation or failure to arrive for the sailing. This does not mean that transport not actually provided is deemed to have been provided, and does not exclude rights arising under law, from cancellation of the sailing or from the Carrier\u2019s failure to perform the contract.<\/li>\n      <li>Changes to the date, time, number of Passengers or leg of the journey must be agreed with staff. Changes depend on availability and any adjustment for a price difference, which will be explained before the Customer gives consent. Submitting a request does not in itself change the ticket.<\/li>\n      <li>Following a change or refund, the current scope of the order applies. An old printout does not confer entitlement to services that have been refunded or changed. The Customer should obtain an updated ticket confirmation.<\/li>\n    <\/ol>\n  <\/div>\n\n  <div class=\"tw-section\">\n    <h3>9. Delays, cancelled sailings and safety<\/h3>\n    <ol>\n      <li>The Carrier provides transport in accordance with the ticket. Weather, safety concerns or other obstacles may result in a delay, cancellation or replacement of the vessel with one of a similar standard. The Carrier provides available information on changes using the contact details supplied at purchase and operational announcements.<\/li>\n      <li>If the Carrier cancels a sailing, the Customer is entitled to a refund of the full ticket price for that sailing or to an alternative arrangement agreed with the Customer. Processing a cancelled sailing does not require a separate request under the voluntary cancellation policy; staff may contact the Customer to arrange the refund method.<\/li>\n      <li>For a journey covering more than one leg, the Carrier agrees with the Customer how the entire journey will be settled, taking account of the Customer\u2019s statutory rights. The Carrier does not unilaterally impose travel on only one leg or a voucher instead of a refund that is due.<\/li>\n      <li>Where Regulation (EU) No 1177\/2010 applies to the transport concerned, its rights to information, assistance, re-routing, reimbursement or compensation apply, together with the conditions and exceptions it provides. Reimbursement under Article 18 of that Regulation is made within 7 days; the period in Section 8, paragraph 5 does not extend that deadline.<\/li>\n      <li>Decisions concerning safe boarding and transport are made by the captain and crew within the limits of the law. Passengers must follow safety instructions and must not endanger others. Detailed rules for conduct on board are set out in the Conditions of Carriage.<\/li>\n    <\/ol>\n    <div class=\"tw-warning\"><strong>Cancelled sailing:<\/strong> the deadline for Customer cancellations of 3 hours before departure does not restrict the Customer\u2019s rights if the Carrier cancels the sailing.<\/div>\n  <\/div>\n\n  <div class=\"tw-section\">\n    <h3>10. Complaints and contact details<\/h3>\n    <ol>\n      <li>Complaints concerning sales, payments, tickets or transport may be submitted by email or in writing to the Carrier\u2019s address below. Problems with the Website may be reported through the same channels.<\/li>\n      <li>The complaint should preferably include the complainant\u2019s first name and surname, contact details for the response, the order number or other purchase details, the sailing date and time, a description of the problem and the requested resolution. Not having a receipt does not prevent a complaint if the purchase can be demonstrated in another way.<\/li>\n      <li>A response to a consumer complaint is provided on paper or another durable medium, such as email, within <strong>14 days of receipt<\/strong>, unless specific legislation provides a different deadline for that complaint. Staff may request further information if needed; the request itself does not extend the statutory deadline.<\/li>\n      <li>For matters covered by Regulation (EU) No 1177\/2010, the complaints procedure provided for in that Regulation also applies. These Terms and Conditions do not restrict the right to pursue claims or use available out-of-court dispute resolution procedures.<\/li>\n    <\/ol>\n    <div class=\"tw-table-wrap\"><table><tbody>\n      <tr><th scope=\"row\">Carrier<\/th><td>FHU NAUTIC Aleksander Cichosz<\/td><\/tr>\n      <tr><th scope=\"row\">Address<\/th><td>ul. Dworcowa 52, 84-100 Gnie\u017cd\u017cewo, Poland<\/td><\/tr>\n      <tr><th scope=\"row\">Email<\/th><td><a href=\"mailto:info@tramwaj-wodny.pl\">info@tramwaj-wodny.pl<\/a><\/td><\/tr>\n      <tr><th scope=\"row\">Telephone<\/th><td><a href=\"tel:+48790690704\">+48 790 690 704<\/a><\/td><\/tr>\n      <tr><th scope=\"row\">Website<\/th><td><a href=\"https:\/\/tramwaj-wodny.pl\">tramwaj-wodny.pl<\/a><\/td><\/tr>\n    <\/tbody><\/table><\/div>\n  <\/div>\n\n  <div class=\"tw-section\">\n    <h3>11. Personal data<\/h3>\n    <ol>\n      <li>The data controller is FHU NAUTIC Aleksander Cichosz. Personal data is processed in connection with orders, payments, tickets, check-in, changes and complaints, and to comply with legal obligations. The specific purposes, legal bases, recipients and retention periods are set out in the Privacy Policy.<\/li>\n      <li>Authorised persons have access to booking data in the system to the extent necessary to handle sales and transport. The Customer should not make their ticket or QR code publicly available.<\/li>\n      <li>Required and optional details are indicated in the form or by a member of staff, as described in Section 3. Not providing an optional email address for an in-person purchase does not prevent that purchase.<\/li>\n      <li>Data subjects have the rights provided for in the General Data Protection Regulation (GDPR), depending on the legal basis and circumstances of processing, including access, rectification, restriction, erasure, data portability or objection, and the right to lodge a complaint with the President of the Polish Personal Data Protection Office (UODO). The right to erasure does not override statutory data retention obligations.<\/li>\n    <\/ol>\n  <\/div>\n\n  <div class=\"tw-section\">\n    <h3>12. Final provisions<\/h3>\n    <ol>\n      <li>Version 2.1 takes effect on the date it is published on the Website. It does not change the terms of earlier purchases, which remain subject to the version in force when they were made.<\/li>\n      <li>The Carrier may update these Terms and Conditions to reflect changes to its offer, sales process or the law, while respecting Customers\u2019 acquired rights. Subsequent versions will indicate their effective date.<\/li>\n      <li>Matters not covered by these Terms and Conditions are governed by the applicable legislation, in particular the Polish Civil Code, the law applicable to sea or inland waterway transport, the Polish Act on the Provision of Services by Electronic Means and data protection legislation, and, to the extent applicable, the Polish Consumer Rights Act and Regulation (EU) No 1177\/2010.<\/li>\n      <li>No provision of these Terms and Conditions excludes any liability of the Carrier or any rights of the Customer that cannot be excluded or limited by agreement.<\/li>\n    <\/ol>\n    <div class=\"tw-note\"><strong>Thank you for choosing Tramwaj-Wodny.pl!<\/strong><br>We wish you a safe journey and beautiful views of the Bay of Gda\u0144sk.<\/div>\n  <\/div>\n<\/div>\n\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Tramwaj Wodny Sopot \u2013 Hel Wersja dokumentu Wersja 2.0 Obowi\u0105zuje od 1 maja 2026 r. Ostatnia aktualizacja 1 maja 2026 [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-774","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/tramwaj-wodny.pl\/en\/wp-json\/wp\/v2\/pages\/774","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/tramwaj-wodny.pl\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/tramwaj-wodny.pl\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/tramwaj-wodny.pl\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/tramwaj-wodny.pl\/en\/wp-json\/wp\/v2\/comments?post=774"}],"version-history":[{"count":36,"href":"https:\/\/tramwaj-wodny.pl\/en\/wp-json\/wp\/v2\/pages\/774\/revisions"}],"predecessor-version":[{"id":11771,"href":"https:\/\/tramwaj-wodny.pl\/en\/wp-json\/wp\/v2\/pages\/774\/revisions\/11771"}],"wp:attachment":[{"href":"https:\/\/tramwaj-wodny.pl\/en\/wp-json\/wp\/v2\/media?parent=774"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}